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Refund Policy

Effective Date: April 16, 2026

Last Updated: April 16, 2026

 

At Owllum, we value clarity, transparency, and respect in every exchange. This Refund Policy explains how refunds, cancellations, rescheduling, memberships, and digital purchases are handled through [www.owllum.com] and any related offerings, services, or products.

 

By purchasing from Owllum, you agree to this Refund Policy.

 

 

1. General Policy

 

Unless otherwise stated in writing for a specific offering, all sales are final and non-refundable.

 

Because Owllum offers time-based services, digital content, memberships, and creative works, refunds are limited and handled according to the type of purchase described below.

 

 

2. Private Sessions and Booked Services

 

Private sessions, appointments, and other scheduled time-based services are non-refundable once the session has taken place.

 

You may cancel or reschedule a session by providing at least 24 hours’ notice before the scheduled session time.

 

If you cancel with less than 24 hours’ notice, arrive too late to complete the session, or fail to attend, the session will be considered forfeited and is non-refundable.

 

If Owllum must cancel or reschedule a session due to illness, emergency, technical issues, or circumstances beyond our reasonable control, you will be offered either:

 

  • a rescheduled appointment, or

  • a refund, where appropriate and at our discretion

 

 

3. Memberships and Recurring Subscriptions

 

If you enroll in a recurring membership, subscription, or community offering, including The Transmission Circle or any future recurring service, your subscription will renew automatically unless canceled before the next billing date.

 

You may cancel your subscription at any time through your account settings or by contacting us at info@owllum.com.

 

When you cancel:

 

  • your subscription will remain active through the end of the current paid billing period

  • no future renewal charges will be made after cancellation is processed

  • the current billing period is non-refundable, unless otherwise required by applicable law

 

Owllum does not provide partial refunds or prorated refunds for unused time within an active billing period.

 

 

4. Digital Products, Downloads, Recordings, and Member Content

 

All digital purchases are final.

 

This includes, without limitation:

 

  • downloadable files

  • recordings

  • replay content

  • digital transmissions

  • music

  • written materials

  • reflection prompts

  • membership-only content

  • any other digital access products

 

Once digital content has been delivered, accessed, downloaded, streamed, or made available to you, it is non-refundable, except where required by applicable law.

 

For customers in certain jurisdictions, including the European Union, consumer withdrawal rights may apply to some online purchases for 14 days, but digital content can be exempt once delivery begins with the customer’s prior consent and acknowledgment that the withdrawal right is lost. 

 

 

5. Music Purchases and Creative Releases

 

All music sales, digital audio downloads, and related creative digital releases are final and non-refundable once purchased, downloaded, or accessed.

 

Streaming service purchases, third-party platform downloads, or music platform subscriptions are also subject to the terms and refund policies of the relevant third-party provider.

 

 

6. Errors in Billing

 

If you believe you were charged in error, charged more than once, or billed after a valid cancellation, please contact us at info@owllum.com within 14 days of the charge.

 

We will review billing issues in good faith and, where appropriate, correct verified billing errors.

 

If you believe you were enrolled in or charged for a recurring subscription you did not agree to, consumer protection authorities advise disputing or reporting unauthorized charges promptly. 

 

 

7. Chargebacks and Payment Disputes

 

Before initiating a chargeback or payment dispute with your bank or card issuer, we ask that you contact us first at info@owllum.com so we have an opportunity to review and resolve the issue.

 

Initiating a chargeback for a validly purchased and delivered service, subscription, or digital product may result in suspension or termination of access to Owllum services, memberships, or content while the matter is under review.

 

 

8. Exceptions

 

Any exception to this Refund Policy must be made in writing by Owllum.

 

If a specific service, event, or offering has a different cancellation or refund policy, that specific policy will control for that purchase.

 

 

9. Contact

 

If you have questions about this Refund Policy, please contact:

 

Owllum

Email: info@owllum.com

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